Xpole rotated joints!

Exquisitepain · 2011-07-12T21:16:36+00:00

So, i know everyone has been having problems with the new xpole and the rotated joints. When i first got my xpole it had the same problem and when i called xpole they were very nice and sent me a new joint and A pole and B pole immediately. HOWEVER, i have bought more than one pole and the girls in my studio all bought the xpole. EVERYONE including my studio owner has had rotated joints! Last weekend we were all at my friends house practicing on hers and all of a sudden it just fell over! SO DANGEROUS! and when we looked the top xjoint literally fell through to the bottom. When we called xpole to ask about the dropped joint and how come everyone of our poles have rotated joints, the customer service was not the same. IN FACT, the lady goes on to lecture us that our joints rotated bc we were not setting up the pole right and for her to get new pieces for her pole she would have to pay. They just kept telling us to bang it out with a broom handle. We've tried but it just doesn't budge. my question is WHY DO I HAVE TO DO THAT? SHOULDNT XPOLE BE MORE RESPONSIBLE FOR THEIR PRODUCT? has everyone i know and heard of on this site been installing their pole wrong? i think not. obviously the product is flawed. The lady on the phone goes on to continue reprimanding us saying that the pole needs to be taken up and down EVERYDAY. and we have to tighten the screws EVERYDAY. whats the point of having a portable pole if i cant take it up and down as i please? isn't xpole suppose to be an "industry porfessional best" pole??? I shouldn't have this problem paying the prices i did for these poles. Sorry just ranted bc I was really unhappy with the way the customer service responded to our complaints. I shouldnt have to get a broom handle to bang out something. IT SHOULD WORK! or they need to fix it!! its obvious a problem in the design and they know that. but now that a majority of their poles have this problem, they dont wanna help fix it obviously bc of costs. WHAT…

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