New pole with flat locking pins on the xjoint =/

EvaRut started this discussion · 3/1/2011

Ordered my first pole finally and then ofcourse I have a problem with the x-joint. Not happy... I received the pole yesterday and today I was going to put it up and noticed that the locking pins on one of the 200mm x joints are pretty much completely flat so they wont stay in the cutouts in the pole. I compared it to the other 200mm x joint to check if it was supposed to be like this. I also found a photo online of an x joint and I think that the locking pins on my "good" x-joint don't stick out of the joint as much as the one on the photo and I don't know if it is okay. Here is a link with photos of both of the 200mm x joints. http://www.dropbox.com/gallery/15657914/1/pole-fail?h=05a050#gallery:2 I emailed x-pole about this and I am waiting for a reply. I really hope that I can get a new xjoint instead of the one that I got and that I won't have to wait much longer to be able to pole at home. I was so excited to get my pole and this is just typical for me :( Has this happened to any of you ? Is it possible to fix this somehow or are both of my x-joints faulty?

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11 replies

CeledaBcn · 3/1/2011
This points in the x-joint are to prevent that the joint go inside the tube when you are making the union, if you make it with the bar flat on the floor it's not a big problem, only have to lock that the joint it's centered on place before you lock it... The pin it's not longer on the other side? But always better if x-pole can send you a new x-joint... In my x-pole i only notice that the pins moved a bit after mounting first day, they centered, because in one x-joint was more longer one side than other, but works very well.
CeledaBcn · 3/1/2011
sorry instead "only have to lock that the joint it's centered on place before you lock it..." better "only have to see that the joint it's centered on place before lock it..." i think it's more comprensible xD
BajanGal · 3/1/2011
This happened to me with 2 of the 3 joints that I received... Xpole sent another because I had the pole set up correctly, and lo and behold, it's now starting to spin again inside pole B. They told me that this is a problem that they're working on, and they should have newly designed joints with a more prominent pin (maybe a screw) soon. *fingers crossed that this happens soon, because I'm getting really frustrated!* You can't even tap the flush pin out from the other side, I've found. Call xpole so you don't have to wait...their customer service is fabulous. I have to call again tomorrow.... *sigh*
crazykitten · 3/1/2011
Mine stick out, but the tubes still spin around the joints as I use the pole! Pretty unhappy with the design, it doesn't make for easy take-down. One time, I had to use a vice to get the main tubes apart, and another time had to hammer one joint out with a broom handle.
BajanGal · 3/1/2011
@akkis2 I had to do the broom handle thing...in fact, my husband did it, and said he's not doing it again, so I hope Xpole gets their stuff together soon. It would be a great design, I think, if it weren't for the joint spinning issue. :(
EvaRut · 3/2/2011
Problem solved. Hammered the pins out and put them back in. pheeww... then I got a reply from xpole and they told me to to exacly that to fix this. :) Woohoo!
Dancing Paws · 3/2/2011
I had the same problem! I got my pole, put it up correctly and within a few spins, the B-pole was rotated over the joint. Looked at the joint and the pins were completely pushed in and one notch on the B-pole was shaved down. They sent me a new joint. Same thing happened, so they ended up sending me a new B-pole and joint. They told me to tighten the joint every time I use the pole since it can loosen on it's own. I noticed that the rotator screws loosen a bit in static mode so the pole ends up rotating slightly. I have to tighten those every so often as well. I'm hoping this isn't going to be a persistent problem. I use static mode more frequently than spinning.
crazykitten · 3/2/2011
@ Twisted Kister Amber: Yeah, I don't think my bf will be too keen on the broom handle method again either. I agree that it would be a great design if not for the pin problem. Wasn't there a version of the X-Joint that involved more of a clicking mechanism? I had the screw pole, then the X-joint pole, but I think there was another design in between.
MissChiefNYC · 3/2/2011
I've had the same issue. Right now I'm overcome with inertia, as I have to take y pole down (again), and broom stick it. I'm not happy. I will say, my prior dealings with x-pole have been very positive, and I do look forward to future improvements.
MissChiefNYC · 3/2/2011
I've had the same issue. Right now I'm overcome with inertia, as I have to take y pole down (again), and broom stick it. I'm not happy. I will say, my prior dealings with x-pole have been very positive, and I do look forward to future improvements.
EVamp83 · 3/8/2011
I don't know if you're doing this already, but I thought it couldn't hurt to share. Do you periodically retighten the screws of the x-joints when the pole is up. Especially when I put it up the first time, I noticed that I could tighten them a little more after the pole was erected (*giggles*) and in place. Now I just check and retighten the screws from time to time. Haven't had any problems yet. (This is in addition to the alternated tightening advice)