StudioVeena.com Forums Discussions Checkout page frozen?

  • Checkout page frozen?

    Posted by GMwifey on May 13, 2012 at 6:07 pm

    I finally saved up and wanted to take advantage of the free shipping, so I put in all my info hit submit, then a blank page showed up that at the top showed complete and the payment amount, but nothing loaded on the page. I went through PayPal, but I do not have any confirmation or anything. I do not want to do it again, but I do not want to miss free shipping either. Help?

    GMwifey replied 12 years, 5 months ago 4 Members · 7 Replies
  • 7 Replies
  • Seven

    Member
    May 13, 2012 at 7:45 pm

    Hey i had a similar thing happen about  two weeks ago when i bought my pole through here. I checked out through paypal but didn't get redirected back. did you get a conformation email from paypal?? i went to the contact us on the bottom of the site and emailed asking for help, they got back to me within an hour. Good luck!

  • HollyVictoria

    Member
    May 13, 2012 at 9:34 pm

    Hi Sanbar, the exact same thing is happening to me right now. Paypal redirected me back to a blank page and it won't load. Have you figured out what happened with yours? 

  • Webmaster

    Administrator
    May 13, 2012 at 9:53 pm

    Sometimes paypal doesn't redirect correctly.  As long as you got a receipt from them your pole is ordered.

  • GMwifey

    Member
    May 14, 2012 at 12:09 am

    When I lOgin to pay pal it shows it as being paid so we will see.

  • GMwifey

    Member
    May 16, 2012 at 9:59 am

    So on the Paypal site is shows the order completed, but we never received a confirmation number or email. I took a screen shot of the final blank page with the URL and numbers on it. Webmaster, any idea?

  • Webmaster

    Administrator
    May 16, 2012 at 10:09 am

    Gmwifey – all orders have been processed and notified please email me your shipping address so I can find and resend your shipping info.

  • GMwifey

    Member
    May 16, 2012 at 10:15 am

    Ok email sent, thank you very much

Log in to reply.