I also had a huge problem with x-pole. I needed a part for my pole so I emailed and phoned them about 10 time over the period of three months and never heard anything back. (that was about 6 months ago). So finally I gave up and bought a brass platinum stage multi piece https://www.studioveena.com/img/smilies/icon_e_smile.gif they have been awesome to deal with and my new pole should be here soon. so really my advice would be find another x-pole seller or go with platinum stages https://www.studioveena.com/img/smilies/icon_e_smile.gif