X-Pole X-Pert Hex Screw Help

Nikki Johnson started this discussion · 1/24/2012

I just got my pole in November and I'm in love with it. Only problem is: 1) I'm missing the hex screws that take the pole from static to spin mode 2) The 3 hex screw that are used to take the pole up and down, stick out slightly, and cut me :[ I read on X-Poles site that its the new and improved X-Pole with X-Joint technology. Don't really know if thats relevant to the topic, but I felt you should know. Lol. I was sure to keep everything from the box in order while setting it up, and never saw the additional hex screws. I went to Home Depot to see if they had them, and they did, but not the right size. I looked online to see if I can buy them anywhere, but so far no luck. Spin mode is fun and all, but from some of the trickier moves I'd like to start attempting, I'd like it to be on static mode so I don't go flying across the room and bang my head or something. Lol Thanks!

25 replies

Dancing Paws · 1/24/2012
Hey Nikki - It's possible that x pole accidentally sent you the screws meant for a different pole. Did you get the 45mm pole? If so, maybe they accidentally sent you the screws ment for the 50mm, which are longer. That would make sense that they would stick out. That being said, the SHOULD NOT stick out. In fact, they should be in slightly. You need to contact x pole and tell them both your issues. I'm sure they'll send you new sets of screws. You might want to ask them the sizes as well (or get an extra pair.) They can strip and it's handy to have an extra set lying around (just in case.) I hope that helps.
Nikki Johnson · 1/24/2012
Yea its a 45 mm. I tried calling them before and left a message but they never responed back. This time I'll try to cath them during business hours! Thanks so much!
PoleFitMom · 1/24/2012
Is your pole on spin mode right now?
PoleFitMom · 1/24/2012
Sorry, just saw that you said it was on spin! Disregard my last comment! Good luck getting the screws :o)
Dwiizie · 1/26/2012
When I first got my pole, the screws were sticking out, I examined what I was doing, and I wasn't screwing them down to the flat spots, they were sticking out because they were on the threading. So if they aren't the wrong length, maybe check that out. As for missing screws for static and spinny, get them to send you some screws, they should be able to do that.... Good luck!
Caramel Delight · 1/26/2012
Im confused. Why cant you change it from spinning to static? There are only two screws down there? I had the same problem by not screwing them on the flat surface either btw. I have the same pole.
Dwiizie · 1/26/2012
From what I understand of the OP, she never received the two screws to lock the pole into static, so its always on spinny mode....
Caramel Delight · 1/26/2012
Oh! I see now there are two problems and that is one!! HAHAHA im slow! That is terrible! But Yeah I made the same mistale you did D and didnt make sure it was on the smooth screw part. But I cant beleive that the screws were not there! Oh my! Where did you order from?
Webmaster · 1/26/2012
If you are missing screws your mest bet will be to simply call X-Pole.
chemgoddess1 · 1/26/2012
Call Kimara. You should have done this the first thing when you got the pole and realized they were missing. I am unsure of these other scerws you are talking about. Shouldn't they be under the cover? The three that are above the cover plate should never be adjusted. I beleive these are what is used to keep the A pole and threaded pieces together. As others have said, this is probably an alignment issue. The hex screws themsleves are difficult to find in any hardware shop....trust me, I tried to find some for the stages. You are still under your warranty period so getting them should be a non-issue.
chemgoddess1 · 1/26/2012
BTW, Kimara is on EST so you can call starting at 8am your time.
Dwiizie · 1/26/2012
I was told the exact opposite (by Xpole) Chemgoddess. NOT to adjust the two screws under the plate cover without talking to X pole. Loosen three screws above plate cover to adjust up and down and rescrew when extension is achieved, put cover back up. I only had to adjust the screws under the cover when it became twisted causing problems (you were on that thread with me about a month ago) I was told it was the two screws in the base peice that kept it threaded to the A pole. Hrm.....
Dwiizie · 1/26/2012
Mine is the one where the cover is just above the base, it unscrews, drops down revealing threading, undo 3 screws, twist to extension, tighten 3 screws, replace cover. Its not the weird "adjuster rod" thing I see in one of the manuals.
chemgoddess1 · 1/26/2012
Ok, so the 3 screws that I am thinking about are under the cover. These are the 3 that are used for extending the pole, as the original poster stated. These should be under the cover so I am having a really hard time understanding how these are sticking out and cutting her feet. "2) The 3 hex screw that are used to take the pole up and down, stick out slightly, and cut me :[" Not sure what the plate cover is. I am at work and having a hard time picturing this in my head. I thought there were a few screws that sat right above the adjuster cover that were not supposed to get adjusted and the 3 that are under the cover (that must be seated in the channels of the grooves) are the ones that allow you to make the pole go up and down. Am I not remembering something correctly?
Dwiizie · 1/26/2012
Mine aren't under the cover, mine are just above where the cover screws up to finish the pole. When lined with the flat spots, they screw all the way in. When not, they stick out of the pole itself. On my pole, under the cover only has two screws, one just above the other, and those are the two screws that should stay in place at all times (as understood by me when xpole CS was assisting me) Picture hunting...
Dancing Paws · 1/26/2012
Sounds like you are not aligning the screws on the flat part of the pole then. They MUST be on the flat surface when you screw them in. That's how it keep's the pole locked in place.
Webmaster · 1/26/2012
I believe there may be a couple different versions of the X-Pert adjuster, I have attached a picture of the current one to my profile you can view it here https://www.studioveena.com/photos/view_photo/4f21cc1c-b7cc-432a-a3c6-17130ac37250 In the picture you will see just above the threads that lock the adjuster cover in place the hex nuts that lock the adjuster bolt. While only one is visible there are three, one for each flat surface of the adjuster bolt. If you do not tighten them over the flat areas of the bolt they will in fact stick out of the pole, you also risk damaging the threads of the adjuster rod so PLEASE PLEASE PLEASE tighten them over the flat areas as the instructions say. Just below the adjuster bolt you will see a set of smaller hex nuts that lock the adjuster into the bottom of the pole. NEVER NEVER NEVER remove these unless you have need to replace the adjuster rod. Finally, covered by the open adjuster cover, in this picture and at the very bottom of the pole are two locking hex nuts that are responsible for putting the pole in spin or locking it in static. These should always be tightened when the nuts are aligned with the X's on the floor plate.
Dwiizie · 1/26/2012
For Chemgoddess: video on "difference between sport and x-pert pole" from xpole site shows on the Xpert that the adjuster rod cover drops down to the bottom of the pole, the 3 screws are above this cover, and you and you screw the cover back up into the pole after adjusting. Hope that helps paint a picture.... http://xpoleus.com/store/index.php?main_page=page&id=16
Dwiizie · 1/26/2012
Or just check out Webby's picture lol!
chemgoddess1 · 1/26/2012
Gotcha. I am home now and looked at my pole. For some reason I was thinking that the 3 screws ended up getting covered. Dwiizie, my company blocks all video so i would not have been able to wathc that anyway. Thanks. So, Nikki, did we help you or just confuse you even more?
Nikki Johnson · 1/26/2012
Thanks everyone! Ill see if adjusting the screws I have will help out any. And im still trying to contact xpole but they never answer the phone. And I bought it directly from the xpole site.
chemgoddess1 · 1/26/2012
When you call punch in extension 102.
Anonyma · 1/26/2012
x pole will send you the pieces . I just had an issue last week and she sent me the piece i had problem with, the next day they were at my door
Nikki Johnson · 1/26/2012
Updatr everyone! Just got off the phone with a rep from xpole! Got the screws that were sticking out fixed and the two extras are being shipped out tomorrow! :D thanks for the help everyone! Greatly appreciated!
Caramel Delight · 1/27/2012
WOOT WOOT!!!