X-pert pole wont spin right. Help.

So when I spin the pole it goes for a sec and spins right back the opposite direction to go back where it started. It also moves the rest of the pole when I spin it. Like at the dome it kinda looks like it lifts up a little and you can see the pole awkwardly spin because its just wierd looking. I have the x-pert 45mm gold/ top loading pole.