PixiLouBell started this discussion ·
ok now my x joint is stuck in the pole and the base pole is stuck in the stage!!! and YES i loosened all the screws, Is this normal x stage owners???
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The only time I have ever had a joint get stuck in the pole was when the joint spun. Do you have it off spinny? This is the only time that I have had the pole get stuck in the base. It must be off spinny as those screws being out will not let you take the pole out of the base.
You are having issues with that pole today, aren't you?
ok i think that is the prob, i DID tighten the x screws to take it off spinny, but when i went to take it out it still moved a bit i remember thinking i kno i tightened those screws why did it just turn, so pole came out with much effort a little bit then stuck, wont budge! and it wont slide back in either :/ now what do i do??
i will puke if i jus ruined a 1000 stage/pole!!!!!
@Rixi - I would give X-Pole a quick call. They are open for another two hours and they can probably direct you in what to do.
ok thanks webmaster, i didnt want to bother until i found out if this was a real problem. but i think since my pole just came out of the cone that goes into the base, im pretty sure there is a problem :(
This link may be of some help :o) They have great trouble-shooting videos on their YT channel. http://www.youtube.com/watch?v=nvsE_0GWylg&feature=channel
thank u pfm!! i will check that out and thanks everyone, i still love my stage and x pole customer service was great!
The three screws on the cone itself will indeed lift your pole out of the cone. This is how you can change from using the XSL or the original. All you need to do is place it back in the hole and then tighten them back down.
thats exactly what x pole told me to do chem, but what i wonder is why it came out, i didnt loosen those 3 screws on the bearing...my husband tightened them up i remember him telling me ot keep those tight. i believe it got twisted when i went to take it out and it turned, i guess i didnt tighten the X screws for spin mode all the way, my husband says he can fix it, so im glad abt that and xpole said i didnt ruin anything, so what a relief! however a screw did fall from somewere as when the pole cam out, i saw it right in the middle of the base on the floor. they told me to send them a pic that screw.
well my husband got the bearing out and its all fine, also he says that screw is from the inside of the cap! huh all problems solved!
Working on those puppies for almost a year trust me, I learned a LOT about them! Those 3 screws I have had issues with loosening so when you check your pole check those too. I will say though we were tearing ours down and putting them up 3-4 times a week. Ahhhhh....is that the rattling you kept hearing, the screw from the cap? That makes sense!
ok will do chem, thank u for ur help! and yes that cap screw had fallen down into the x joint, so that was it, then with the wiggling of the pole, it made its way out of the joint and fell. what a relief tho!
