X pole problems

alleybee73 started this discussion · 6/6/2014

I'm not sure when the new xpoles were supposed to ship but I ordered a new 45mm titanium gold xpert 3 months ago through a verified xpole dealer and can't seem to get ahold of xpoleus or modern man caves now. I'm getting frustrated so I was wondering if anyone knows when they were supposed to ship because I thought it was this week and have heard nothing. I know the dates kept getting pushed back...

9 replies

PassionForDance · 6/7/2014
Hey fellow Alaskan! Sorry about your delayed delivery! I ordered my chrome 45mm xpert pole directly through xpole in April, paid for FedEx expedited shipping (it was just a few dollars difference since the S&H pricing to Ak was crazy to begin with), waited through their back order period and received mine in less than 3 weeks. I would keep trying to contact the company/ distributor. Did you opt for ground shipping? Do you have a tracking number for your package? Good luck!
alleybee73 · 6/7/2014
Mine hasn't even shipped yet :/ But thank you for your insight. I think because the titanium gold 45mm was so back ordered! I just feel like I should've heard something by now...
XPole · 6/9/2014
Hi Alley, The new X-Poles have been shipping out since April, however we were out of stock of the TG for a bit and they have now come back in stock since June 2nd. All back orders and Pre-orders have been shipped out last week. We will look into your order with Modern Mancaves and verify that it has been processed. Please call us during office hours (We were attending Ink and Iron PCS event on Friday) and were short staffed, however you can also always email us at [email protected] for a fast response. Please always check with us first as you are unlikely to get an answer from anyone on this forum regarding shipment of your order :) Please email me your info so we can look into your order and contact you directly. [email protected]. Thank you!
alleybee73 · 6/9/2014
Hi! I actually did email a couple of times last week. And tried to call on Friday and Haven't heard anything. I'll try and call again , thanks!!
XPole · 6/9/2014
Thanks Alley! Just replied :)
PolarGirl · 6/10/2014
Hi, Alley! I'm so so sorry to hear that you ordered from them. I really hope your experience with them is better than mine! I had also ordered a pole from Modern Man Caves, because their site showed that they had the pole I wanted in stock, even though Xpole was out. I waited a week and never received a shipping confirmation, and when I went to their site, my orde status was totally blank. I had to email them to even find out that the pole was not actually in stock. I had no reason to believe that they had any intention of contacting me to let me know that. They didn't even know that Xpole was out until June (this was early April). I don't know how they are running a business unless it's a total scam operation... They promised to refund my money but when it didn't show up in my account days after the 7 business days they told me to wait, I emailed them again. The person I'd been emailing with told me he would contact "accounts payable" and find out what the problem was. Then they completely stopped responding to any email inquiries. It's a good thing I placed this order using PayPal. Otherwise I probably would have never seen my money again. I disputed the transaction and sent them several messages on PayPal in an attempt to sort it out, but they still they never answered. PayPal gives the merchant two weeks to respond to THEM once you escalate the dispute to a claim, and Modern Man Caves never responded to PayPal either. With PayPal, if the merchant cannot respond with proof of delivery showing that they sent you the product, you win the dispute. I got my money back, but only because of PayPal. In the meantime, I had purchased another pole from a dealer that was actually reputable (Microfiber Products, and their customer service was wonderful), and had it for weeks before I got my money refunded for the first one. If you bought it using PayPal, you may have waited too long to file a dispute, but I would look into it. I definitely recommend that you use them for all major online purchases from here on out. This is the second time they have gotten my money back from a bad merchant who never delivered. Good luck! Please let us know how things turn out for you... I hope you get a home pole soon!!!
XPole · 6/11/2014
Alley- We wanted to make sure you know that we value your business and we will take care of you. We are so sorry that you have had such a hard time with one of our dealers- and to make up for it we are personally Fedex-ing your pole to you today. We thank you for patiently awaiting our shipment- and now we want to make sure there are no further delays. If anyone ever has trouble like this with one of our dealers, please email [email protected] or call us so that we can resolve the issue right away. We can assure that we will not tolerate this type of behavior from our dealers. Thank you for being a valued customer and for choosing X-Pole!
alleybee73 · 6/11/2014
Well, loyal xpole fans were right about their Customer service. Officially will be repping xpole for the rest of my days! Haha. Best news ever. They've saved me from a very potentially sticky situation!!!!
PolarGirl · 6/11/2014
Alley, that's awesome! I'm so happy to hear it. Happy poling!