So, does X-Pole USA have just horrible customer service all the time?? Or is this because of COVID??
I have called, emailed, facebook messaged weeks ago, and nothing...I always see other people posting about not hearing back from customer service for like months on end when they have had a problem with their pole, etc....
What is going on? I was considering purchasing a pole from them in the near future, but their customer service seems awful...

This seems to the case from what I hear. We stopped selling their poles a few years back when the customer service started to go downhill. 😐 I don't know about the other companies either. I think pick your pole and home you don't need their help.

Hello @Elilove - sorry to hear you are having issues in reaching us. However, the Covid lockdown has created a surge in demand for our products, as such, all emails, facebook messages, etc. are subject to a 25 business day delay. This alert is on our website and automated email responses.

Our phone lines have now reopened so feel free to give us a call on 818-924-3576 - option 1 should you still need us!

Thank you.