Question about Brass XPole

tacha666 started this discussion · 1/13/2014

Hi, for my studio I got all defferent poles, one is a brass pole. That pole was totally bent, so I got new a + b poles within 3 days which is awesome! But I'm a little confused. I remember reading something about XPoles brass poles before but couldn't find it. The one that I had first was polished, so it had a shiney gold finish. The one that I have now is more matte, it looks like a brushed finish. I feel that the grip was better on the polished pole. What do you think? Any experience?

6 replies

chemgoddess1 · 1/13/2014
Where did you get the new pieces? The old xpole brass was a brushed finish and the new is polished. I personally would contact and get the new polished replacements.
Veena · 1/13/2014
You should contact xpole if you bought the new pieces from them, it sounds like you have old pieces.
tacha666 · 1/13/2014
I got everything from Xpole UK. I already contacted them but didn't get a reply yet. Ok good to know they sent me some old pieces for replacement. There are some more issues (dents, adjuster cover doesn't go up the whole way). I hope they'll exchange them as well...
X Pole Tech · 1/14/2014
Tacha Our apologies if we have not contacted you. Please PM X-Pole Tech with your actual name, contact details and who you spoke to, how you contacted us etc. X-Pole tries to reply to any technical or support request within 48 hours or less. However, we only a small team and we have just had the Xmas break so some staff were off till yesterday and are catching catching up. X-Pole Tech Team
Meg Smith · 1/14/2014
ahhh xpole UK. trying to order mine from then ended up the biggest hassle. not to take over your thread long story short I ordered one of a eBay stockist with 0 troubles after I refund from x pole. I have found there customer service consist of being very friendly but have no idea what they are doing. 3 time they said they could call back and did not receive one. that's just the start. like other ladies have said sounds like you got the old brass piece. hope you getting sorted quickly x
X Pole Tech · 1/14/2014
Tacha - on investigation your email arrived yesterday morning, we have your details and it will be answered today. X-Pole Tech Team