Sam I am started this discussion ·
I think I ordered a pole off here a few mins ago but the power flickered so I lost connection...is there a way to check to see if my order went through?
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We received your pole order and it has already been sent to the warehouse.
We received your pole order and it has already been sent to the warehouse.
We received your pole order and it has already been sent to the warehouse.
Sam I am ·
Thank you :)
Will I receive a confirmation email regarding the pole I ordered today? I ordered the 45mm chrome 9ft. Thanks!!
@tinnietim - You already received a receipt. You will receive shipping confirmation when it ships on Monday.
tink8465 ·
@webmaster- i ordered a pole yesterday and got an email saying my payment was randomly reviewed by pay pal and that if i get any emails or phone calls from them to take care of everything immediately so that my pole can be shipped. i purchased it with my master card. i dont have pay pal. is that a problem?
All our payments are handled by PayPal. They do random checks.
Received my pole today!!! Thanks so much Webmaster and Veena! Love the site and services.
GMwifey ·
I am so jealous, it can take another 3 weeks before mine gets here, and it has already been 3 weeks. At least I can get a pole over here in Germany. Have fun
XhavokX ·
I ordered mine on Saturday and have yet to receive any sort of shipping confirmation. Is this normal? I'm just sooo excited!!!
@XhavokX - Typically it only takes one business day to get shipping info however order volume is ramping up at X-Pole and it has been taking longer. I will email you the shipping info as soon as I receive it. I apologize for any invonvenience.
JhennD ·
When will Studio Veena and platinum stages have a cool order agreement ?
JhennD - Veeners get a discount from PS (I think it's 10%.) You just gotta put in the code in the checkout or tell the rep you are a veener when you order.
Sensual, I thought that was a limited time offer? I may be wrong.
Not that I know of. last time I talked to them it was still allowed, which wasn't that long ago.
Just talked to them and it is still being offered.
I ordered a pole on 10/15. Is there a way to check the status of it? I dont even know if it has been shipped or anything. I only recieved order confirmation from paypal. How long will it take to get here? I live in MA.
Call the company you ordered it from. You shoujld get an e-mail when it has been shipped with a tracking number.
I ordered it through StudioVeena and I called them and emailed them twice and still no reply. I am starting to get nervous.
Any order through SV ships directly from XPole. The only time I have ever known about delays is if XPole is out of stock of your pole. Have you checked the X site to see if it is on backorder? And, um, 10/15 was only 2 days ago. Also, as a tip, there is a "contact us" link on the bottom of every simgle page. That is the quickest way to get a hold of Webby and Veena.
MissStarr - I sincerely apologize for any delay or confusion in your order. Your order has been received and it was sent to X-Pole immediately upon receipt. Due to order volume their typical shipping time has been about two business days which means you should receive your tracking today. I'm sorry I have no emails in my inbox from you. We did receive a call from MA this morning while our team was on another business call but there was no message left so we didn't return it. I can call you if you want to private message me here with the phone number you'd like to call me at. Does this answer your questions?
ok thank you. I just wanted to make sure everything was ok.
