Alright, well, the reason I ask about the make of your pole is because there are so many kinds, and unfortunately, I don't have any information on your make of pole.
My suggestion would be to contact the people who made it, they usually have some kind of customer service number somewhere on the stuff that came with your product, or you could look them up online.
And also... please be careful. Around here, we hear a lot of horror stories about people falling off their poles when they fail to hold us up. Poler error is one thing, but when the pole fails, it can be very bad. The companies we often tell people to look into (Xpole, Lil Mynx, and Platinum Stages) are reputable and well-tested, both by the ladies here and in their own manufacturing process. Something like the "Carmen Electra Pro Dance Pole" advertises that people can do spins and even inversions on it, but most of us here have heard some really scary stories regarding that pole. Having heard nothing of the brand you're using, I can't say whether it is safe to use with bigger, stronger moves, or whether it is unsafe to use even with the easiest of spins.
So... yep. Contact the manufacturer and tell them you're having issues. And be careful :) No one wants to hear another story about a poler getting hurt. <3