Can't even assemble NEW Xpert pole!!

Beautifulfreak started this discussion · 2/1/2011

😈 I feel mad with rage and frustration!!!! I have not a clue what im talking about and can't help myself. but the bottom half of the pole grabs the x-joint fine....the next long pole that I need to attatch to the x-joint wont tighten enough!!! The manual says DO NOT FORCE....my instructor was just like "Lol for it! new poles are stiff!" I'm sorry but im so frustrated right now i could scream!!

15 replies

UTpoler · 2/1/2011
Your X-joint could be stripped. If it won't tighten at all, call Xpole and have them send you a new joint.
Beautifulfreak · 2/1/2011
thank you i am going to try one for time. i am desperate to get this pole up!!
Beautifulfreak · 2/1/2011
it tightens but as soon as i put it upright it comes loose! I don't know if im simply not tightening it enough! its between pole A and B :(
Beautifulfreak · 2/1/2011
i fucking give up!!!! i have been at this fucking pole for 3 and a half hours!!! i can't even get it up!!! i am so angry frustrated and fed up! i want my fucking money back because for £200 its not worth the f-ing heart attack im about to have!!!!
nymphdancer · 2/1/2011
did you watch veena's video on how to put it up?
Beautifulfreak · 2/1/2011
No I did not. I wouldn't even know where to find it! and i have watched plenty others....
UTpoler · 2/1/2011
Here's the video from their site. Did you see this one? http://www.youtube.com/watch?v=m04WT3y5w7Q
Beautifulfreak · 2/1/2011
I am just finishing watching it but its too late at night and im too mad now!! but thank you. that video explains it far better than those bloody instructions! argh!!! i could spit blood i'm so mad!
UTpoler · 2/1/2011
Ya, the written instructions are a little confusing imo. When you do them side by side with the video it helps tho. Get some rest and try again tomorrow. :)
minicoopergrl · 2/1/2011
I watched the video on YT instead of reading the instructions. Im more a visual kind of person. Now it all makes perfect sense to me!
kat pole princess · 2/1/2011
agreed. the manual is tuff to understand. i called xpole and they walked me thru the installation cuz i suck at putting stuff together. they were really good about it and stayed with me until i had it together. best advise is to take a break from it and call em as soon as u get a chance. the pole, imo, is well worth the frustration u will go thru as
Vanessa Schmidt · 2/2/2011
You may be putting the joint in upside down? I had the same problem and I felt so dumb when I figured out what I was doing wrong.
Beautifulfreak · 2/2/2011
THANKS LADIES....GONNA TRY AGAIN NOW! XXX
UTpoler · 2/2/2011
Oooh, good point vanessa! Once I was using the shorter 7mm Xjoint that's meant for the very tippy top of the pole when added extensions are in place instead of the 8mm Xjoint. Once I grabbed the right joint, problem fixed.
Beautifulfreak · 2/5/2011
well i didnt bother trying again...my mom's partner did however and i was correct. £200 and I have a faulty pole! just my luck! 😈