StudioVeena.com › Forums › Discussions › XPole Customer Service › Reply To: XPole Customer Service
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Wow that is so awesome for you! I have had issues with my 50mm Chrome pole as well, and Xpole was very friendly and helpful. They did forget about the replacement part that they were supposed to send me and it took a couple of monthes to finally get it, tho.
A friend of mine, ordered a PS back in NOVEMBER, and the dang thing didn’t get there until the beginning of January, however it was defective and now she is still waiting for them to replace the defective parts!!!! That is almost 4 monthes since she ordered her pole! I told her she should call them and demand a discount or refund. She tried to talk to a service rep, amd the guy tried to convince her that the pole was damaged in shipping, and that the machines they use are perfect, so it couldn’t be their fault. WTF?!
Between the two, I would def reccommend Xpole over PS! It sound like you got a great deal too! I hope you enjoy your new pole!