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Stressing out!
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Unlike other US companies, we manufacturer and assembly all of our poles here in the US.
Because we are a manufacturer, if there is ever any issues, we can immediately fix any issues related to our products. If you hear a story about a problem with a pole from last year, we immediately resoved the problem and fixed it immediately.
We have 24-hour customer service line and our warranty is twice that of any other company and product available in the industry.
We are hear to help you with any and all problems.
As far as quality, we use only real stainless steel and real brass since we started over 10 years ago and were the first to use only real, genuine stainless steel and real genuine brass and not coat the poles. Though more expensive to manufacturer, we care about quality of our products and use only real genuine stainless steel and real genuine brass and never ever use coated products.
We encourage you to inform us of anything that needs to be brought to our attention.
Thanks,
Erica Verner
media@platinumstages.com
(949) 574-7133 Phone
(949) 973-0355 Cell
(866) 85-POLES Toll Free
http://www.PlatinumStages.com
1582 Monrovia Ave
Newport Beach, CA 92663 -
Hey girl
I've owned 3 xpoles and have had nothing but problems with all 3 of them
the gold finish stripped off of my titanium pole, and the x joints got stuck to the point they can no longer come out
my chrome was the old style screw one, the base plate got stuck and would not come off, and the chrome started to flake off in certain parts
I bought the next x pole brass thinking they had finally done something right, and it was a huge mistake. their "brass" is extremely slippery to the point there was no point in paying extra for it, it's no better then the titanium gold.
I do however highly recomend action brass poles, they are portable and take less then 2 min to go up or down
cheers
not a company I will buy from again.
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I am having a lot of problems with my x pole as well. I have the stuck base issue as well, joint slippage, bubbles forming at the joints, the plating is coming off on my adjustor cover already, my pole is bending in one spot, and it is clicking in spin mode.
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generally clicking in spin mode means it isn't sitting level.
knock on wood my xpole has been a great pole for me, no issues with it at all.
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I checked every possible suggested option they could think of. My pole was super level (other than the bow in my pole) and it wasn't overtightened. In the end they tried to blame the problems on my ceilings, which made me mad because my aparments were just built a few years ago.
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Dang sensual, I thought your pole was just bowing a bit. Chrome plating coming off and all that other stuff you mentioned? I would be upset too! Damn….
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Yeah, this is the 3rd time I've had to call them to have a part replaced in 9 months. I didn't even mention the plating coming off to them as I expected it as part of the wear, and it is at the base of the adjustor cover. The base is always REALLY hard to get off. I have to take the screws out, stand on it and pull really hard to get it off. No idea why either.
I am gonna try out some PS poles at a studio in Portland. They have all the pole types (SS/brass, 45mm/50mm) and they even have a stage for me to try. Once I play on those I am going to call PS and order a new pole. https://www.studioveena.com/img/smilies/icon_cheers.gif
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Tonight was my first time competiting, and it was on a platinum stages SSA stainless steel 1.75 inch. It had amazing grip straight out of the box. I didnt even have to use grip aids, which is a first for me. I really liked it. Gonna get one for my studio.
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Hi Platinum Stages why are your super multi piece poles only available in the UK now? Also has your company addressed the issue with the threads not matching/pieces not fitting together?
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@CMarie- I have a tg xpert- My husband doesnt want me to leave it up either because of the kids and their friends being over all the time. I put it up and take it down every day, it takes me about 2 minutes. It is not hard at all. I've read about all the problems as well, but for me personally, it has been great. I have had no issues what so ever and love it! Although I would love to keep t up and not go through the trouble of up and down, it really is very simple. I LOVE that I can move it from room to room if I want. (which I do if noone is home- I move to a bigger space other than my bedroom)
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