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Pole order
I think I ordered a pole off here a few mins ago but the power flickered so I lost connection…is there a way to check to see if my order went through?
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23 Replies
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We received your pole order and it has already been sent to the warehouse.
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We received your pole order and it has already been sent to the warehouse.
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We received your pole order and it has already been sent to the warehouse.
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Thank you 🙂
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Will I receive a confirmation email regarding the pole I ordered today? I ordered the 45mm chrome 9ft. Thanks!!
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@tinnietim – You already received a receipt. You will receive shipping confirmation when it ships on Monday.
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@webmaster- i ordered a pole yesterday and got an email saying my payment was randomly reviewed by pay pal and that if i get any emails or phone calls from them to take care of everything immediately so that my pole can be shipped. i purchased it with my master card. i dont have pay pal. is that a problem?
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All our payments are handled by PayPal. They do random checks.
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Received my pole today!!! Thanks so much Webmaster and Veena! Love the site and services.
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I am so jealous, it can take another 3 weeks before mine gets here, and it has already been 3 weeks. At least I can get a pole over here in Germany. Have fun
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I ordered mine on Saturday and have yet to receive any sort of shipping confirmation. Is this normal? I’m just sooo excited!!!
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@XhavokX – Typically it only takes one business day to get shipping info however order volume is ramping up at X-Pole and it has been taking longer. I will email you the shipping info as soon as I receive it. I apologize for any invonvenience.
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When will Studio Veena and platinum stages have a cool order agreement ?
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JhennD – Veeners get a discount from PS (I think it's 10%.) You just gotta put in the code in the checkout or tell the rep you are a veener when you order.
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Sensual, I thought that was a limited time offer? I may be wrong.
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Not that I know of. last time I talked to them it was still allowed, which wasn't that long ago.
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Just talked to them and it is still being offered.
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I ordered a pole on 10/15. Is there a way to check the status of it? I dont even know if it has been shipped or anything. I only recieved order confirmation from paypal. How long will it take to get here? I live in MA.
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Call the company you ordered it from. You shoujld get an e-mail when it has been shipped with a tracking number.
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I ordered it through StudioVeena and I called them and emailed them twice and still no reply. I am starting to get nervous.
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Any order through SV ships directly from XPole. The only time I have ever known about delays is if XPole is out of stock of your pole. Have you checked the X site to see if it is on backorder? And, um, 10/15 was only 2 days ago.
Also, as a tip, there is a "contact us" link on the bottom of every simgle page. That is the quickest way to get a hold of Webby and Veena.
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MissStarr – I sincerely apologize for any delay or confusion in your order. Your order has been received and it was sent to X-Pole immediately upon receipt. Due to order volume their typical shipping time has been about two business days which means you should receive your tracking today.
I'm sorry I have no emails in my inbox from you. We did receive a call from MA this morning while our team was on another business call but there was no message left so we didn't return it. I can call you if you want to private message me here with the phone number you'd like to call me at.
Does this answer your questions?
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ok thank you. I just wanted to make sure everything was ok.
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