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Am I being unreasonable?
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Am I being unreasonable?Body:
Hi guys. So I have a bit of a dilemma.
Just a word of warning. This is going to be a long-winded post.I have been going to the same pole studio for the last 9-10 months and my relationship with this studio has been on and off. It was the first studio I ever took consistent pole classes with and also one that I have stayed the longest with overall as I have also done classes at 2 x other famous pole studios in my City.
So in a way this has sort of been my “home” studio but I don’t exactly call it that nor feel that way and for a number of reasons.Just before the current term started, the studio introduced some hammock classes and I eagerly signed up!
The classes were to be taught by the studio owner/founder.In the 1st week of the term, the delivery for the hammocks went missing, so that class was cancelled. It was up to me and the other students to find another pole/hammock class to make up for this missed one within the term.
The second week was fine. The studio owner showed up to teach and it was off to a really good start and we all enjoyed it and had a great time.
Then in the 3rd week of the term, we were told that the studio owner had to accompany her husband to hospital and he was suffering some serious health issues, so couldn’t teach. She had the receptionist at the studio, who is neither experienced nor qualified in teaching anything within the studio, come and teach us the hammock class. Neither my friend and I felt like we got a lot out of it.
Then in the 4th week, the instructor was once again with her sick husband who was still in hospital and had the receptionist to fill in. This didn’t turn out how we planned as the receptionist experienced some emotional problems while I was at the studio before the class started, burst into tears and left rather hastily with no one else to fill her role.
That night the class was cancelled YET AGAIN and the students were left to figure out when to do a catch-up class.Week 5 – the studio owner came back to teach. Husband was out of hospital but still unwell at home. It was once again a really good class. She apologised for the drama lately and offered us the opportunity to catch up classes up until the end of next term!
Week 6 – the night before my hammock class, I get a really late text message saying that the hammock class has been cancelled because the studio owner had to take her husband back to hospital for emergency surgery.
I was not impressed at all.Week 7 (current week) – I get another text message today, the day before my hammock class, YET AGAIN to inform me to check my email regarding some very important information on my class.
Yep, the email said that the classes were cancelled both tomorrow and for the rest of the term. Luckily for us, next week would be the final week of the term.
The studio owner is going to offer FREE hammock classes to those that were affected by this for the new term. Simply book in to secure a spot.Now, my friend and I have been taking this hammock class as well as I have done a few catch-ups in her pole class and we have both felt really disappointed and frustrated by all this.
Luckily for her, she has found another pole studio that she loves and has already started classes there.
That studio is too far for me to travel to unfortunately as it’s quite a fair bit out of my way.I have been quite annoyed by the email I have received today regarding this and I’ve also missed the Early Bird discount for booking into next term offered several weeks ago as I wasn’t sure what I was going to do and haven’t booked in yet.
I have currently written 2 x emails. Neither have been sent yet.
The first one deals with booking in for the free hammock class for next term and requesting for a discount identical to the Early Bird offer for a pole class I’m interested in. Very little emotions in this.
The second one I am considering sending. This one outlines how I’ve been a long-standing customer of this studio and that during my time, I have seen so many girls leave due to the quality and unprofessionalism of this studio.
(Quite a few girls have had disputes with the same studio owner over issues like timetables and cancelling their classes and they left on a bad note.)
I also mention that no refunds have been offered at all during the entire course of this and that I am expecting a refund instead as I feel it’s only fair they offer that as they were unable to provide a service they advertised.
I also touch on the fact that I’m not enrolled for next term because I missed the Early Bird discount and that I am unsure of whether or not I want to enrol again because of this bad experience.Now tell me something…
Am I being unreasonable to feel upset, angry and disappointed by all these cancelled hammock classes for which I paid for?
I just feel like to get a full term FREE next term may not be enough for me. I don’t know if I’ll be screwed around again + no word on who is teaching these classes!
In other words, they have lost my trust in this area.Thank you ladies for your help. I can’t wait to read your responses.
XO
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4 Replies
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Hahahaha!!! Oooops!!! I forgot to take out the “Title” and “Body” headings!!
Now you can see I wrote this on a Note app before I posted it on here!! Hahahaha!!
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You are not being unreasonable but you have to approach the email sent in a very diplomatic way. I had a situation at a gymnastics studio where I was taking parkour classes. This is the email that I sent and part of a follow up:
Hi, I am writing to find out if there is anything that can be done with my account. I am a current student in the Thursday summer Parkour class and I am quite disappointed. I had to miss one class but all of the other 3 I have attended the instructor was never on time. This past Thursday he did not show up and the other instructors were unable to get a hold of him. I ended up leaving at 6:25 in hopes of attending another exercise class that evening. On top of this he does not know how to keep order to the class. Routinely the class is chaotic and some students tend to constantly cut in line and disrupt the class without correction. This is not what I had anticipated and quite frankly it is rather unprofessional.
I would not mind moving into another class (WIT notably) but there are only a few classes left during this session. I am unsure of the fall session. I am open to any suggestions that you may have. At this point though I will not continue with Parkour.
We thank you for your feedback. This summer's Parkour has certainly been an issue for JS. Unfortunately, we lost one of our coaches that assisted with the class and it has not been the same. This is not how we conduct our classes and completely understand your frustration. In light of this, we have decided that we cannot continue to offer this class in the Fall given the situation this summer.
We certainly invite you to join the WIT Class for the next two weeks. In addition, I would like to offer you the option of continuing in WIT for the fall for free if you would like. It is on Wednesday from 8-9. If not, we will certainly refund you $100 for the parkour.
Please know we take our coaching and classes seriously. Your experience is atypical for us and we have taken notice and acted. We appreciate it. Let me know how to proceed and hopefully we will see you for WIT.
Wednesday from 8-9 would be great! I was not sure if it was going to be Tuesday or Wednesday in the fall. Weds is a much better evening with my schedule. When does the fall session start?
I taught an aerial class for almost a year which was the reason I wanted to bring this to your attention. I realize that running a business is not always easy and also if your customers do not speak up you may not be aware of issues. I do not hold JS in ill light due to an issue that you have with one trainer. Everything else I have seen about your facility makes me believe this was an isolated issue.
I look forward to seeing you in the fall class.
The owner knows that there is an issue and unfortunately her husband is ill. That should be ANYONES #1 priority. However she needs to handle it also in a business manner. Explain your displeasure and offer for them to give you credit for the next session of pole. The worst they can say is no, however you will never know without asking.
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I will also state that the facility handled this in what I would consider a superb fashion. Sadly not all pole studios handle business matters properly or professionally.
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Thanks so much for your feedback, Chem!
I believe I have written my email in a very similar fashion to you and may change some of the wording slightly to make it sound a bit more professional.
As I am in a state of uncertainty as to what I really want, I got a chance to chat to my friend who is also experiencing the same issue and I think I finally know what I want.
I think to get closure on this, I would like a refund for the 5 x cancelled classes and now that I have really thought long and hard about doing hammock again for next term, I think I may not waste my time and may try another studio for now for pole classes.
Just really disappointed this has happened.
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