[whitneyrx]

I think I know what the problem may be, I thought the adapter was the first piece that has the little screws for switching from spin to static mode. My pole didn’t come with any short piece to put there. I’m missing the adapter! I’ll call Xpole and see what they say.

Thanks so much for helping me figure this out!

[whitneyrx]

Yeah I know it’s confusing without looking at it. YeS I’m talking about the small piece that was already on the base (the one where you can change from static to spinning mode, which I called it the adapter) Pole B fits to this piece–but the extensions will not fit to this piece (adapter) (which are supposed to go at the bottom, not in the middle or top), the extensions fit to pole B and A as well but just will not fit on the adapter that is sitting on the base. I could put my pole up if I had short ceilings and didn’t need the extensions.

[whitneyrx]

I could put the extensions in the middle but they recommend not to. I don’t know how else to make it fit (the small extensions just seem to small to fit on the adapter at the base)